Frequently Asked Questions
What kind of products does Toolshopist offer?
We specialize in industrial tools and safety equipment. Our catalog includes power tools, hand tools, personal protective equipment (PPE), outdoor maintenance gear, and industrial parts like fasteners, hoses, and clamps.
Do you only sell to businesses, or can individuals buy as well?
We serve both! Whether you're a business sourcing in bulk or an individual professional needing reliable gear, you can shop with confidence on Toolshopist.
Where do you ship?
We offer shipping to all of Europe. Delivery times and shipping rates depend on your location and selected shipping method during checkout.
Are your products certified?
Yes, all safety equipment and PPE we offer are compliant with internationally recognized standards to ensure reliability, durability, and protection in real work environments.
Can I track my order?
Absolutely. Once your order is processed, you’ll receive a tracking link via email so you can monitor your shipment’s progress in real-time.
What payment methods do you accept?
We accept credit/debit cards and bank transfers. For bulk orders or special corporate accounts, feel free to contact us for flexible invoicing options.
How can I get in touch with customer service?
You can contact us via the Contact page, email us at support@toolshopist.com, or use the live chat feature during business hours. We’re here to help!
What’s your return policy?
If you're not satisfied with your purchase, you can return eligible items within 14 days of delivery. Products must be unused and in original packaging. Some exceptions apply; check our Returns Policy page for details.
Do you offer product warranties?
Yes. Most of our tools and equipment come with manufacturer warranties. The length and terms vary by brand—check the product page or contact us for warranty information.
Can I request a product that’s not listed?
Definitely. If you're looking for a specific tool or brand we don’t list yet, let us know. We’re constantly expanding our catalog and may be able to source it for you.